BT to outsource some global ops to Alca-Lu

Dan O'Shea — Sun, 12 Oct 2008 21:16:48 -0400

First, mobile network operators around the world warmed up to the idea of outsourcing network operations to their vendors, and now, wireline telcos are experimenting with the concept. It looks as if BT is at least the second major telco this year, after Embarq, to outsource some network operations to a vendor partner. Embarq off-loaded voice management to Nokia Siemens Networks. Now, BT reportedly is planning to outsource some international market network operations to Alcatel-Lucent, in an effort to focus its own organization on its 21st Century Network project and other issues.

The arrangement is a seven-year deal that also will involve the transfer of about 500 employees from BT Global Services to Alcatel-Lucent, according to the U.K.'s The Register. Along with Ericsson and NSN, Alca-Lu has aggressively pursued managed network and managed services contracts from its carrier customers in recent years.

For more:
- see this story at The Register
- read this report at Light Reading

Tech Mahindra still enjoying BT benefits

Dan O'Shea — Wed, 23 Jul 2008 00:27:36 -0400

Telecom companies of all types are increasingly turning to outsourcing firms that can handle everything from product engineering and service creation to network management. Tech Mahindra is one of the major outsourcing provider names that often comes up, and the company has shown how a deep relationship with one major telco can pay big dividends. U.K. telco BT accounts for 62 percent of Tech Mahindra's revenue, and also owns a minority stake in the Indian outsourcing firm, which used to be known under the joint venture name Mahindra-British Telecom.

The company just reported 52 percent growth in net profit for its fiscal first quarter, and also is starting to turn the corner in working with other telcos, such as AT&T, as well as non-telco clients.

For more:
- read this story at Light Reading

Related article:
Embarq outsourced voice network management to Nokia Siemens Networks. Embarq report