Bell Canada is sharpening its customer service focus in the Atlantic Canada region by acquiring two customer call centers in New Brunswick as part of its broader strategy to improve customer service.
Each of these centers, which are in Saint John and in Moncton, will be used to serve its residential, wireless and small business customers. The acquisition of these centers is also increasing Bell's headcount with the addition of 700 new employees.
Expanding its customer center facilities has been an ongoing trend for Bell. Over the past four years, the service provider has added five new Canadian call centers in Nanaimo, B.C.; Orillia, Ontario; and Laval, Rouyn-Noranda and Saguenay in Québec.
Acquiring these centers comes at a transitional time for Bell Canada, whose parent BCE is in the process of acquiring its Atlantic Canada subsidiary Bell Aliant.
By having access to these centers, Bell Aliant, which has been rapidly expanding its fiber to the home (FTTH) network in Quebec and other areas, will be able to more effectively support more of this growing base of customers.
- see the release
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