Brands and service strategies are evolving to meet the demands of new and different services. Customer service support also needs to evolve accordingly, and it is here that telecoms operators still seem to be falling short-- at least if one new report and recent personal experience are anything to go by.
Time Warner Cable commercial services head Phil Meeks will serve as executive VP and president of Business Enterprises Services for the so-called "New Charter," if and when Charter Communications' proposed purchase of TWC and Bright House Networks closes.
A group of new technologies and services, including DSTAC, CableCard and pay-TV apps are set to challenge the cable industry's long-standing hold on the $20 billion set-top box market.
Verizon's Go90 mobile video application launched late last week and is reportedly being abetted by an $80 million marketing campaign to get the word out and drum up users, especially among its prized millennial demographic. However, Go90 dropped in app-tracking company App Annie's rankings of apps in Apple's App Store after its debut.
Following the lead of its larger industry peer, Comcast, Time Warner Cable is launching an initiative to improve its poor customer-service reputation.
AT&T continues to lower the prices of its 1 Gbps GigaPower service, particularly in markets where Google Fiber has established a presence.
AT&T Mobility said it continues to work with several smaller carriers, likely including T-Mobile US and U.S. Cellular, to create roaming between different 700 MHz band classes but is still encountering some hurdles. Nevertheless, in delivering a progress report on its 700 MHz interoperability efforts to the FCC, AT&T noted that it has turned on the feature in its network that lets its network operate simultaneously in both Band 12 and Band 17 and support devices in both band classes.
The personal information of around 15 million people who applied for T-Mobile US' services that was recently stolen is already showing up for sale on the dark Web, according to an online security firm.
Frontier has reached union labor agreements with the International Brotherhood of Electrical Workers AFL-CIO in California and Florida, allowing it to move forward with its $10.5 billion acquisition of Verizon's wireline assets in California, Florida and Texas that's expected to be completed in the first quarter of 2016.
Verizon is giving its support to FCC Chairman Tom Wheeler's decision to circulate a Notice of Proposed Rulemaking that proposes a framework for flexible spectrum use rules for bands above 24 GHz.