Service Provider Strategies

Latest Headlines

Latest Headlines

Rogers challenges Bell Canada with plans to roll out 1 Gig to 4M Toronto homes

Rogers Communications is laying out a new competitive threat to Bell Canada, announcing plans to deliver its Ignite Gigabit Internet to 4 million homes by the end of next year.

Operators should stop annoying subscribers and invest in customer support

Brands and service strategies are evolving to meet the demands of new and different services. Customer service support also needs to evolve accordingly, and it is here that telecoms operators still seem to be falling short-- at least if one new report and recent personal experience are anything to go by.

TWC's Meeks tapped to lead business services for 'New Charter'

Time Warner Cable commercial services head Phil Meeks will serve as executive VP and president of Business Enterprises Services for the so-called "New Charter," if and when Charter Communications' proposed purchase of TWC and Bright House Networks closes.

DSTAC, CableCard, pay-TV apps challenge cable's stronghold on the set-top market

A group of new technologies and services, including DSTAC, CableCard and pay-TV apps are set to challenge the cable industry's long-standing hold on the $20 billion set-top box market.

Verizon reportedly spending $80M to market Go90 video service at launch, but app falls in App Store rankings

Verizon's Go90 mobile video application launched late last week and is reportedly being abetted by an $80 million marketing campaign to get the word out and drum up users, especially among its prized millennial demographic. However, Go90 dropped in app-tracking company App Annie's rankings of apps in Apple's App Store after its debut.

TWC launches customer service charm campaign; starts with new tech-tracking feature

Following the lead of its larger industry peer, Comcast, Time Warner Cable is launching an initiative to improve its poor customer-service reputation.

AT&T lowers 1 Gig prices in markets where it faces Google Fiber

AT&T continues to lower the prices of its 1 Gbps GigaPower service, particularly in markets where Google Fiber has established a presence.

AT&T turned on 700 MHz interoperability feature in network, is selling Band 12-capable devices

AT&T Mobility said it continues to work with several smaller carriers, likely including T-Mobile US and U.S. Cellular, to create roaming between different 700 MHz band classes but is still encountering some hurdles. Nevertheless, in delivering a progress report on its 700 MHz interoperability efforts to the FCC, AT&T noted that it has turned on the feature in its network that lets its network operate simultaneously in both Band 12 and Band 17 and support devices in both band classes.

Report: T-Mobile customer data from Experian breach may already be up for sale

The personal information of around 15 million people who applied for T-Mobile US' services that was recently stolen is already showing up for sale on the dark Web, according to an online security firm.

Frontier strikes deals with IBEW unions in California, Florida

Frontier has reached union labor agreements with the International Brotherhood of Electrical Workers AFL-CIO in California and Florida, allowing it to move forward with its $10.5 billion acquisition of Verizon's wireline assets in California, Florida and Texas that's expected to be completed in the first quarter of 2016.