Service Provider Strategies

Latest Headlines

Latest Headlines

Hulu CEO Hopkins: No international expansion for now

Don't look for Hulu to expand into countries outside the U.S. anytime soon: its CEO, Mike Hopkins, told attendees at a Cannes, France event that while the global broadband market makes a compelling case for doing so, the SVOD provider is only going to look at potential expansion scenarios for now.

As 4K stresses HDMI cables, new certification programs emerge

HDMI cables, for the most part, haven't been put to the test by HD. With HD signals demanding far less than the 18 Gbps capacity of most cables, manufacturing errors often don't reveal themselves.

EarthLink introduces software defined WAN-based network visibility services

EarthLink has debuted its Application Performance Optimization services set, giving its customers better visibility into how their applications use bandwidth and the option to adjust how resources are consumed.

U.S. Cellular slashes prices on its shared data plans, undercutting Verizon and AT&T

U.S. Cellular cut the prices of its shared data plans and eliminated some buckets to simplify options for customers. The carrier said it hopes to entice customers following recent price changes of its two largest competitors, Verizon Wireless and AT&T Mobility.

Newly launched 4K-capable Roku 4 purpose-built for streamers, eschews gaming component

Roku's latest device, the Roku 4, has a number of new features: a new operating system, OS 7; 60 frames-per-second 4K compatibility; and a remote control with voice search capability, among others. What it doesn't have is added gaming capabilities, and that was done on purpose according to Roku CEO Anthony Wood.

AT&T to cut 200 wireline call center jobs at its Houston facility

AT&T is laying off 200 wireline workers in its Houston call center facility that are charged with taking consumer collection calls for its traditional voice and U-verse video and broadband services.

Verizon drops plans to launch Sony's Xperia Z4v smartphone

Verizon Wireless scrapped plans to launch Sony's Xperia Z4v smartphone, though Verizon committed to working with Sony and the Japanese electronics firm said it still remains engaged in the U.S. smartphone market. However, the decision to drop the phone is a blow to Sony's goal of expanding sales in the U.S. Meanwhile, Sony said it will spin out its semiconductor business into a new unit in a bid to focus on growth in products like image sensors.

Analysts: AT&T, T-Mobile poised for stronger ARPU going forward

According to a new report, AT&T Mobility and T-Mobile US are positioned for strong ARPU gains going forward, according to analysts at Jefferies.

Rogers challenges Bell Canada with plans to roll out 1 Gig to 4M Toronto homes

Rogers Communications is laying out a new competitive threat to Bell Canada, announcing plans to deliver its Ignite Gigabit Internet to 4 million homes by the end of next year.

Operators should stop annoying subscribers and invest in customer support

Brands and service strategies are evolving to meet the demands of new and different services. Customer service support also needs to evolve accordingly, and it is here that telecoms operators still seem to be falling short-- at least if one new report and recent personal experience are anything to go by.