Companies are starting to base their product-and-service offerings on comments made by customers, so gathering business intelligence from outbound or call-center conversations is becoming more critical
By the end of 2014, the ITU predicts 40 percent of the global population – approximately 3 billion people – will have access to the Internet in some way, shape or form, with most new users coming from third- or fourth-world nations.
Picture some 17,000 miles of fiber-optic cabling – equaling six trips between New York City and Los Angeles – and you'll have some idea of how much infrastructure Verizon Communications (NYSE: VZ) has installed in the Big Apple. That infrastructure includes interoffice and backbone network equipment, specialized fiber for large enterprises, and consumer and SMB FiOS services.
Increasing fiber-optic broadband coverage and adoption are driving fiber-optic broadband device shipment growth, according to a new study from ABI Research. ABI reports that fiber-optic customer premises equipment represents 26 percent of total shipments in 2013, which translates into 146 million devices.