Telecommunications testing company Spirent announced this week a new operator analytics solution, the InTouch Customer and Network Analytics (CNA) solution. The technology is an evolution of Spirent's existing InTouch CNA platform and is compatible with 2, 3 and 4G systems.
According to the company's press release, the update is largely focused on improving quality of experience, allowing operators to identify and rectify problems before they affect customers, which Frank Galuppo, general manager of Spirent's CEM business unit, said can prevent churn.
Some companies have already used the beta version of the InTouch CNA to troubleshoot technologies like the Internet of Things and VoLTE, Spirent's press release said. The company expects that its solution will be particularly helpful with such developing technologies as operators face challenges in consistent quality of service. Release