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Unlocking AI’s Potential: How Telecoms Can Drive Value in 2023 and Beyond

Available on-demand
60 Minutes

AI’s ability to analyze vast amounts of data quickly and accurately has tremendous potential to create a competitive advantage for telecom operators.

Communication service providers to date have focused their AI efforts on automation to reduce operating costs or to optimize their networks. In 2023 and beyond, expect to see advancements in AI for automating customer service, detecting anomalies, preventing fraud, employing predictive maintenance, and delivering on the promise of 5G. In addition, forward-thinking CSPs will employ AI in new ways that deliver the ultimate goal of both cost savings and an enhanced customer experience.

Learn how AI can be leveraged to drive value for your organization, including:

  • Prominent use cases in the telco sector that are gaining traction
  • Employing AI to augment and humanize the customer experience
  • Best practices for successfully deploying an AI initiative and generating a positive ROI


Justin Reilly

Justin Reilly

Justin Reilly is an entrepreneur passionate about the intersection of infrastructure and software. He is currently the CEO of Wavelo, building the modern alternative to OSS/BSS.

Prior to Wavelo, Justin was Chief Product Officer at Tucows and Head of Product at Verizon. Over the years, he has also founded a number of companies in healthcare, digital products, and telecom.

Bala Maddali

Bala Maddali

Bala Maddali is a strategist, influencer, innovator, insights-driven product leader who is passionate about the convergence of people, products, experience, and technology.

He leads the Conversational AI Channels, Product & Customer Experience for the Verizon Consumer group. He has a proven track record in leading and driving strategy, transformation and commercialization of next-generation digital experiences, conceptualizing and enabling industry best and first products to delight customers and enable sustainable growth and value.

He has 12 patents in the area of mobile and TV second screen convergence experience, social TV and voice & gesture-based app interactions.

Patrick Kelly

Patrick Kelly

With more than 25 years’ experience in the data networking and software industry, Patrick has consulted and advised telecommunication companies in Europe, Asia, and North America.

Before founding Appledore Research he was a co-founder of OSS Observer, which was acquired by Analysys Mason. He became Research Director for Analysys Mason, responsible for managing all software programs.

His areas of focus include network automation, AI/ML, customer experience management, cloud computing and Open RAN. Patrick is a frequent speaker at telecommunication conferences and client customer events and is frequently quoted in industry trade publications.

He holds a Master of Business Administration from Plymouth University and a Bachelor of Science from University of Vermont.

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60 Minutes