It's hard to imagine any IT manager--especially someone like Robbins who has gone through many transitions during his decades-long career in IT--saying the transition from one service provider to another went without a hitch--but such was the case for NGR.
According to Robbins, the transition to Optimum Lightpath had gone so well that on the day that NGR ported its VPN connections and phone lines to the new network all of its services worked right away. In fact, since they installed the new network it went down just once. "I think we've had these up for six months and I think we had one outage," Robbins said. "This is the first time I have ever seen a transition go this well because we planned it down to the T."
Beyond bandwidth, the other issue for NGR was customer support--a concept that Robbins says incumbent carrier Verizon leaves a lot to be desired. In one case, it took Broadview, which sells voice lines from Verizon, two days and three technicians to figure out that a problem in its office was the result of a faulty smart jack card. "I was telling Verizon and Broadview for two days to do this, which is why I can't deal with Verizon," Robbins said. "I don't like their support, whereas with Lightpath I have no problem."
With the transition in place, the company estimates it not only upped its bandwidth, but increased productivity and is more effective in patient care. "If someone is doing an outside read for you, you want to get those reports back as fast as possible because it aids in the patient care," Robbins said. "The faster you get the reports back, the faster the doctor has them and the faster he knows what he has to do to treat the patient."