8x8 awarded call center technologies patent; The top 10 IT skills to succeed

Wireline news from across the web:

@FierceTelecom RT ITWorld via @CenturyLinkBiz: #Cloud: "It only makes sense for industry standards and interoperability to be established." Article | Follow @FierceTelecom

> Global Knowledge outlines the top 10 skills every IT pro should have in order to succeed. Article

> Unified communications-enabled Unified Messaging will have an effect on business voice mail systems. Article

> Business Computer Design International and Zend have announced a go-to-market partnership. Release

> ViaSat is allowing users to get free downloads that don't count against their usage cap between midnight and 5 a.m. Article

> 8x8 has been awarded a patent related to its contact/call center technologies titled "Limiting Contact in a Networked Contact Center Environment." Release

And finally … Broadband advocate Craig Settles: By building net throughout community to address utility mgmt issue, can expand net to provide Internet access services for less $$. Post

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