Accenture and Cisco expand partnership to encompass UC, IT services

Accenture and Cisco have decided to take their partnership up a notch, creating a group to help large enterprises implement unified communications, collaboration and data center virtualization capabilities into their business processes.

In the relationship, the Accenture & Cisco Business Group will design, build and run a portfolio of business solutions to integrate UC and collaboration tools into multiple apps across a company's IT infrastructures. The first three solutions will focus on customer contact transformation - i.e. CRM and call center improvements - infrastructure transformation, and unified communications and collaboration. Accenture gets to provide the consulting services and expertise in business processes while Cisco integrates its understanding -- and products - for UC, collaboration and data center virtualization.

Cisco seems to be determined to steam-roller out of networking and into the IT space by any and all means necessary. Discussion has been hot and heavy on Cisco's imminent entry into the server space, providing a box that would run a variety of virtualized applications.

Of course, such efforts can't help but irritate telecom providers with their own designs upon large enterprises, specifically Verizon Business and the AT&T's enterprise division. Microsoft is likely feeling a little blue as well, since its UC partner - Nortel - is sorting through bankruptcy.

For more:
- Cisco press release

Related articles
Cisco buys Jabber - FierceVoIP
New data center dynamics at play - FierceTelecom
Verizon Business joins virtualization parade - FierceTelecom

Suggested Articles

Tech Mahindra announced on Tuesday the launch of a dedicated Google Cloud Center of Excellence to help drive enterprises' digital transformations.

Juniper's enterprise and cloud divisions carried the day during the company's Monday earnings, which offset weakness in the service provider sector.

Arista Networks beat out some big names in its deal to buy Big Switch Networks, which came to light last week.