AT&T customers get swept up in billing debacle

Talk about a telecom billing nightmare. AT&T found itself in a bit hot water this week when an apparent computer upgrade glitch caused 15,000 of its long-distance customers in Tennessee to be overcharged for service.

When the Tennessee Regulatory Authority on Monday called the service provider to explain what happened, AT&T said the billing errors to a faulty computer upgrade. The upgrade affected the customers in the Southeastern part of Tennessee that ordered AT&T's $25 unlimited long-distance service package.  

"Unfortunately, due to the system error, the customers were billed separately for each long-distance call made that month for a per-monthly rate," said Guy Hicks of AT&T, as reported by xchange via WSMV-TV.

This is not the first time AT&T came under fire for billing issues. In September 2008, a North Carolina resident tussled with AT&T over cancelling his dead mother's phone service, for example.

For more:
- xchange has this article

Related articles:
AT&T asks customers to adopt paperless billing
AT&T faces lawsuits over data fee taxes
AT&T faces $17M verdict for overcharging Calif. customers

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