AT&T finds key to customer service in multicultural marketing; HYLAS1 satellite fully operational

@FierceTelecom RT @billingworld Regional provider Armstrong Telecommunications is licensing Equinox Information Systems' TeleLink mediation and revenue assurance software system. Story | Follow @FierceTelecom

> When it comes to improved customer service, AT&T is finding that the way to a customer's heart is to speak their language. Multicultural marketing targets minority and immigrant populations with limited English ability. Story.

> Broadcom is introducing a superpowered set-top system-on-chip designed for media gateways that stream IP video into the home, and optimized for 3D TV. Story.

> The HYLAS1 satellite, owned by Avanti UK and launched into orbit last month, is now fully operational. The craft will provide 10 Mbps broadband satellite capability in the UK beginning next spring. Story.

> Hosted VoIP provider Alteva is adding personalization to its service through Local Anywhere, which assigns multiple DID (direct inward dialing) numbers to one VoIP desk phone so users can see phone numbers of inbound calls. It also enables caller ID on outbound calls. Story.

> Is YouTube pushing ahead into producing more original content? The online video service is rumored to be in talks to buy Web video production company Next New Networks. Story.

And finally... You can pretty much get an app for everything these days, it seems, but Hitachi is looking at what they consider to be the next mobile application frontier: residential services, reports Dan O'Shea in a ConnectedPlanet story.

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