AT&T sued for $1M by family of slain technician

attsigns
AT&T is offering a $60,000 reward for any leads that could help police find the perpetrators.

AT&T is being sued for $1 million by the family of a Waco, Texas, technician who was slain while making a service call at a customer’s home.

The body of Kenneth Cleveland, an AT&T Waco service technician, was found behind the home he was performing service at in 2016, according to a Dallas Morning News report.

Amber Hicks and Andrea Christian, Cleveland's daughters, filed a gross-negligence lawsuit Tuesday in Dallas district court. His mother, Zella Cleveland, who lived with Cleveland before he died, is also part of the suit.

Blitz Week

Register for FierceTelecom Blitz Week - June 15-18

As the telecom industry moves forward in the age of new technology, FierceTelecom Blitz week addresses the questions of how platforms, providers, and more will modernize to keep up with these fast-paced changes and their current status of implementing these changes. Join us June 15-18 to dive deep into the world of telecom transformation.

RELATED: AT&T offering $60K reward for information in murder of technician

Cleveland, a 61-year-old technician who had worked for AT&T for 43 years, was originally thought to have died from electrocution while he was on a ladder.

After obtaining more information from the scene and from the medical examiner last June, a Dallas Morning News report revealed that officials declared Cleveland had been killed by "violent acts.”

According to the lawsuit, AT&T sent Cleveland to what it described as a "dangerous area of Waco" for a routine service call near Barron Avenue and Novelty Street on the morning of April 22, 2016.

"He called AT&T at approximately 9 a.m. to report that he was experiencing some sort of issue and/or altercation," according to the lawsuit, but AT&T did not check on Cleveland until around noon that day.

Waco police said they are investigating Cleveland's death as a homicide. As of Tuesday, no arrests had been made.

AT&T is offering a $60,000 reward for any leads that could help police find the perpetrators.

Citing crime reports, the lawsuit referred to what AT&T calls “red zone neighborhoods,” which are known as dangerous areas of the communities it serves.

The lawsuit also alleges that a number of AT&T employees have been “violently assaulted" during service calls, adding that “AT&T failed to provide adequate protection or emergency response assistance to Kenneth Cleveland."

The lawsuit cites Kevin Mashburn, an AT&T service technician who was killed on a service call in Kansas City, Mo., in 2012.

Read more on

Suggested Articles

With the hurricane season looming large starting next month, Verizon is taking extra steps to keep its business and residential customers connected.

Telefónica's cybersecurity company, ElevenPaths, announced on Tuesday that it has achieved Amazon Web Services Security Competency status.

In the most recent earnings calls, some telecommunications executives expressed their concern over how the COVID-19 crisis was impacting SMBs.