Birch serves up network monitoring tool for carrier, enterprise customers

Birch Communications is looking to help its carrier and enterprise customers manage their service connections in real-time by introducing the Service Alert Monitor (SAM), a new tool it says will proactively monitor, detect and alerts customers to any service interruption.

The SAM platform complements Birch's ongoing internal efforts to monitor its IP network 24/7 via its own personnel.

By proactively and automatically identifying service issues for individual customers, SAM can minimize customer downtime.

When an issue is spotted, the system automatically initiates a ticket for troubleshooting and communicates regular status updates to customers.

Birch's SAM offers four main elements: proactive monitoring of customer services; proactive ticketing and troubleshooting; proactive notification and updates directly to the affected customer; and continual fostering of the customer relationship throughout the support lifecycle.

Given the fact that it has been expanding its network via a mix of its own facilities and through carrier partners, being able to provide a service like SAM makes sense for Birch.

The service provider has built a nationwide private IP network, which is comprised of 31,000 route-miles of fiber, over 600 POPs (points-of-presence), 400,000 metro fiber lit buildings and four data centers. 

In November 2015, the service provider added 80,000 buildings across its 22-state footprint, deepening its on-net building fiber reach to over 400,000 fiber-fed buildings.

SAM is currently in limited release and will be fully available to all customers in spring 2016.

For more:
- see the release

Related articles:
Birch challenges AT&T, Comcast by adding 80K buildings to metro fiber footprint
Birch expands metro fiber footprint into 12 new U.S. cities
Level 3, Birch and BT Americas say FCC has power to regulate ILEC special access rates
Birch expands DSL broadband footprint by over 60 percent, enhances SMB reach

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