BT Wholesale and Avaya have decided to jointly sell cloud services to midmarket and enterprise customers. As part of a five-year deal, BT Wholesale will deliver Avaya UC and contact center applications as a cloud service to customers.
The service, called Avaya Cloud Solutions, gives businesses with 250 or more employees the ability to access Avaya Aura contact center and UC products over BT's Ethernet network. The service will only be available from Avaya channel partners through BT Wholesale.
The joint deal gives Avaya customers a way to migrate from on-site services to cloud based services. The two companies say that by moving to a hosted environment customers can better manage their costs and eliminate large upfront costs.
Moving to the hosted model for communication services is a growing trend among midsize businesses because of the cost savings and also the ability to respond more quickly to customer demand.
BT has been innovative with its cloud-based services. Last month the company introduced a cloud-based One Phone service that allows small to medium business customers to access their company's office phone system on a mobile device.
BT isn't the only telecom provider to team with Avaya. In January, Windstream announced that it was collaborating with Avaya to expand its managed UC service offerings to include Avaya's managed, cloud-based solution.
For more:
- see this press release
Related articles:
BT drives wireless/wireline integration with One Phone service for SMBs
BT Openreach faces Ofcom mandate to accelerate repair, installation times
BT upgrades monitoring service to help companies combat security threats