BT Openreach to conduct customer experience trial with carrier customers

Openreach, BT's (NYSE: BT) access network unit, is inviting its service provider customers to participate in a trial where a drop card will be left by engineers asking for feedback from residential customers.

The service provider said it plans to run the trial in the North West (Mersey area) for both contractor and Openreach engineering teams. In addition, the service provider plans to run the trial in North/East London patches (Kelly's contractors) and West-Central London (Quinn's contractors).

Service providers have until Aug. 20 to register to opt into the trial. 

By conducting this trial, Openreach wants to see if there are any differences during the trial between Openreach engineers and contractors. Set to be completed by the end of September, the trial is focused on provisioning services for residential customers.

Despite reporting flat first-quarter year-over-year revenues of $2.1 billion, Openreach continues to see growth in fiber-based broadband revenue, which rose 46 percent.

Over the past year, the physical line base grew by 12,000 and has increased by 82,000 over the past 12 months. To date, Openreach has passed 20 million premises with its fiber broadband rollout.

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