BT Wholesale (NYSE: BT) wants to be proactive about controlling the experience it provides to its carrier customers so it has employed IneoQuest's Video Service Assurance solution for its new TV Connect service.
Integrated into the service is IneoQuest's iVMS intelligent video management system, which provides BT with a single view into the health status of its video services. Additionally, the Expedus DVA will help BT validate Quality of Service (QoS) and Quality of Experience (QoE) of video services before they are distributed throughout the nationwide network to customers.
"The video analytics provided by IneoQuest allows us to get an in-depth view of our network, and find areas where problems are likely to occur and fix them before they become an issue or visible by the subscriber," said Phillip Radley, Chief Enterprise Data Architect at BT. "This proactive approach ensures the best possible customer experience for TV Connect clients."
Having these proactive capabilities in place means that BT Wholesale can not only meet the strict service level agreements (SLAs) that its carrier customers require, but also create a greater level of trust by minimizing any potential downtime.
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