Can the promise of unified communications live up to the hype?

Jim O'Neill, FierceEnterpriseCommunicationsAs the Enterprise Connect show gets off the ground in Orlando, Fla. this week, FierceEnterpriseCommunications editor Jim O'Neill addresses the emerging connection between videoconferencing and unified communications (UC). For all of the proposed benefits that UC has, it's not without its challenges for enterprises.

Mike McRoberts, director of product management and development for Sprint (NYSE: S), which is debuting its Complete Collaboration UC service today, said that while the service provider's customers want to expand their use of UC, the expense--in terms of both capital and IT manpower--has been a major choke point. Read more...

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