CenturyLink (NYSE: CTL) has added another element to its overall capabilities by earning TL 9000 certification for its Network Event Management Center (NEMC).
This certification puts CenturyLink into a high ranking league as it becomes one of the first North American service providers to earn and only one of six companies in the world to receive a TL 9000 NOC certification from the QuEST (Quality of Excellence for Suppliers of Telecommunications) Forum.
Specifically, it has certification for network event management, change management, root cause analysis and reason for outage under the product categories 7.3.2 Network Operations Center (NOC) and 7.9 General Support Services (GSS).
To gain this certification, the service provider's Network Event Management Center (NEMC) had to undergo an audit by National Quality Assurance (NQA) and be recognized for its quality management initiatives and continuous improvements, including 24/7 support services from its Network Change Management organization.
Through NEMC, CenturyLink offers customers a host of services, including network outage support, network event reporting to employees and government agencies, change management, planned maintenance customer notifications, reason for outage reports, and crisis management support.
To retain TL 9000 certification, CenturyLink's NEMC will be subject to ongoing audits to ensure ongoing quality improvement.
Gaining this certification is a key accomplishment for the service provider as it continues to transform itself from a rural telephone operator to a global service provider that now serves large multinational corporations and federal government agencies.
For more:
- see the release
Special report: Taking a look at GSA Networx and its potential for service providers
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