Cisco acquires MaintenanceNet for $139M, adds data analytics, automation to cloud portfolio

Cisco is acquiring privately held MaintenanceNet for $139 million, enhancing its cloud portfolio with a set of software data analytics and automation to manage renewals of recurring customer contracts. 

Neither company is a stranger to one another. The pair have worked together since 2009 to offer Cisco distribution and reseller partners an automated way to improve service renewals and identify product opportunities.

What MaintenanceNet's software brings to the table is the ability to identify customers with service contracts that are coming up for renewal, overdue, or with products that are not yet covered. Its software enables automated quoting, notifications, and, in some cases, ordering online.

Debbie Dunnam, SVP for global customer success for Cisco, said the acquisition is "a critical component of our strategy for GCS to simplify and digitize our business processes."

The software helps Cisco partners capture sales opportunities in a streamlined, low-cost process.

When the deal is completed, MaintenanceNet will be joining Cisco's Global Customer Success organization, a group dedicated to improving customer engagement. Cisco said it expects the acquisition to close in its fiscal first quarter. 

Cisco appears to be on a cloud acquisition roll lately. Just last week, the vendor announced it was purchasing OpenDNS for $635 million, a deal that will give it enhanced cloud security capabilities.  

For more:
- see this blog post
- WSJ has this article

Related articles:
Cisco invests in 6WIND, furthers focus on NFV and SDN
Cisco acquires OpenDNS for $635M, bolsters security play
Cisco taps Robbins to take over CEO reins from Chambers
Cisco CEO Chambers to step down after 20 years, will be replaced by company exec Chuck Robbins

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceTelecom!

The Telecom industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceTelecom as their must-read source for the latest news, analysis and data on the intersection of telecom and media. Sign up today to get telecom news and updates delivered to your inbox and read on the go.

Suggested Articles

The battle for SD-WAN supremacy remains fierce among vendors with VMware, Cisco and Fortinet holding down the top-three spots in Q3 market share.

Broadband remains a key asset as the coronavirus surges across the globe, which has led to a speedier transition to 1-Gig services.

Lumen CTO Andrew Dugan believes enterprise CIOs are turning to edge compute because it provides better performance for their applications.