Cloud-based unified communications, or UCaaS, has become the latest fashion craze in the cloud services market. Initially, UCaaS was an attractive option for small and medium businesses (SMBs) because it's a hosted system that forgoes the requirement to invest in expensive PBX equipment. However, as Fred Donovan, editor of FierceEnterpriseCommunications, reports in his latest special report, UCaaS is getting the attention of larger multisite enterprises that see value in deploying services via the cloud versus investing in infrastructure and equipment at each site. At the same time, there's a growing ecosystem of IT, traditional service providers and over the top players (OTT) that are vying for a piece of the UcaaS business. Read more
