Colt announced a partnership with France-based IT vendor Atos to deliver a contact center-as-a-service (CCaaS) offering to to better engage with their customers.
Colt's CCaaS solution, which includes its voice and cloud capabilities, will be integrated with Atos' cloud contact center services. CCaaS enables enterprises to virtually deploy contact centers and contact center agents that are fully integrated with their customer relationship management systems and other customer interaction tools.
Being a cloud-based service, CCaaS can be supported from anywhere including in homes for the millions of employees that are now remote workers due to the pandemic.
Colt and Atos said the combined CCaaS offering would provide a seamless, scalable, one-touch platform that will allow enterprises to better understand their customers. By increasing the analytics and integrations surrounding their customer interactions and by making it simple for customers to communicate with them from their channel of choice, enterprises can improve their customer relationships.
Colt's CCaaS is underpinned by NICE inContact’s CXone platform. NICE in Contact, which is a provider of cloud-based CCaaS solutions, offers unified omnichannel software that's delivered from the cloud.
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In addition to more employees "working from anywhere" due the Covid-19, the pandemic has also accelerated businesses' digital transformations.
“Colt enables enterprise digital transformation and with CCaaS, large enterprises will be able to become more customer-centric by communicating with their customers seamlessly across a range of channels," said Colt CEO, Keri Gilder, in a statement. "These last few months have taught us the importance of communication and staying in touch with our customers. Now, Colt and Atos are bringing together interaction, communications, collaboration and connectivity to transform how customers interact with enterprises.”
Colt’s voice and network solutions are provisioned by its Colt IQ Network, which is comprised of more than 29,000 on net buildings and 900 data centers globally.
Colt CCaaS will first launch in Europe in Q1 of next year.