Colt Technology Services announced this week that it's now offering a voice service in Australia, Bulgaria, Croatia and Hungary. With those additions, Colt's voice service is now available across a total of 29 countries in its footprint.
Along with dropping the voice service into the new countries, Colt also said it enhanced its voice service across Singapore, Slovakia and the United States.
With Colt’s global voice services, businesses can provision free phone or other local numbers and automate complex routing for calls by using a single online portal. With the portal, businesses can spin up virtual call centers to provision services and applications such as inbound and outbound calls, call queuing, IVR (interactive voice response), call forwarding, monitoring and reporting.
Through the use of Colt’s Voice On Demand Portal, customers can also access an inventory of their telephone numbers, gain a centralized view of all countries, provision self-service ordering, and keep a full record of orders placed.
All told, Colt can provision a fully automated digital process, from order to cancellation.
“Colt’s product portfolio has been continually evolving to enable enterprises digital transformations, allowing more customer control and supporting their growth," said Colt's Rajiv Datta, chief operating officer, in a statement. “The continued expansion of our global voice proposition provides customers with one supplier globally, which has 100% regulatory compliance and allows them to control their services easily through an online portal.”
Earlier this month, Colt announced that it had hired former Adva executive Annette Geuther as its vice president of new business development. Also in January, Colt announced it had added support for Microsoft Azure ExpressRoute connectivity capabilities at Interxion's data center in The Netherlands.
The Colt IQ Network, which launched in 2016, connects high bandwidth services to more than 900 connected data centers across Europe, Asia and North America, with more than 27,500 on net buildings. Colt's customers include organizations spanning over 213 cities in more than 30 countries.