Conn. whacks AT&T again

Connecticut state officials publicly slapped AT&T again, this time for planning to relocate 60 customer service jobs to Michigan.

Both the state and the Communications Workers of America (CWA) are not happy about the closure of a customer service office in Meriden. The Conn. Attorney General held a press conference and the Governor sent a letter to state regulators ordering them to review the move and fast-track hearings on a pending investigation. State officials say AT&T has eliminated nearly 1,000 customer service related jobs in recent years.

This is the latest skirmish in a running feud between state officials and AT&T over customer service and jobs. Last month, the AG jumped into a proceeding at the Department of Public Utility Control (DPUC) intended to enforce repair service standards and order AT&T to improve customer service.  AT&T has been accused of answering its phones four times slower than other phone companies and its call abandonment rate - where people just give up after being on hold - is also four times higher. Additionally, AT&T has not met DPUC requirements that it fix 90 percent of out-of-service phones within 24 hours, and it has failed to for eight years.

For more:
- Hartford Courant coverage of CT AT&T scolding
- Media Newswire carries the release by the Conn. AG
- Local TV coverage of more AT&T layoffs in CT

Related articles
Connecticut: AT&T neglecting wired customers - FierceTelecom
Connecticut franchise battle continues - FierceIPTV

Suggested Articles

Chris Young is leaving his role as CEO of cybersecurity firm McAfee to become a senior advisor with TPG Capital, which has a majority stake in McAfee.

CenturyLink wins a $1.6 billion contract with the U.S. Department of Interior to upgrade its network services and modernize its IT solutions.

Microsoft announced that it is committing to becoming carbon negative by 2030 and that it will eliminate all past carbon emissions by 2050.