Customer care and billing vendor Convergys announced it will acquire Intervoice, an enabler of interactive voice response systems, for about $335 million. The deal could be seen as an extension of some of the deal-making occurring in the general back office software market, where companies like Oracle, Amdocs, Alcatel-Lucent and others have been snapping up specialty and fringe vendors in an effort to strengthen operational support system and service delivery platform offerings.
Outsourced customer care operations have been a particular strength of Convergys, and the addition of Intervoice technology seems likes and obvious adjacent step for the company to take. Convergys also has a customer care and billing partnership with Alcatel-Lucent.
- see this Associated Press item at The Houston Chronicle