Cox, Bright House, WOW top JD Power phone rankings; Verizon stops delivering white pages in CA

Wireline industry news from across the Web:

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> Cox, Bright House, and Wide Open West topped J.D. Power & Associates' telephone customer service rankings. Article

> TIA released a cloud services white paper and announced a cloud computing education track at its annual event in June 2012. Release

> A Heavy Reading report argues that telcos need customer experience management (CEM) solutions that help them understand all their customers' individual experiences in real time, and they need to overcome substantial political and technical barriers to achieve this. Release  

> ADTRAN will release its Q3 2011 earnings on Wednesday, Oct. 12 in a conference call at 9:30 a.m. CT. Release

> Ericsson won a contract to provide managed services for Slovak Telecom's wireline network in addition to operations center support and maintenance. Article

> Verizon will stop delivering residential white page directories in California, effective with the release of its 2011-2012 Superpages in November. Release

And finally ... China's Web user base, one of the largest in the world, has reached beyond 500 million, reports the Xinhua news agency. Article