Cox Business is beefing up its SMB voice services suite by adding new managed IP PBX solution based on Cisco's Small Business Communications System.
Offered as part of its Managed IP PBX+ service in Oklahoma and Las Vegas, Cox became one of the first cable operators to offer Cisco Managed Services Channel Partner Express Certification.
Addressing customers who prefer to see communications gear at their site, the service takes voice management guesswork out of the SMB's hands, a group that often lacks the IT experience or resources. Instead, Cox's Managed IP PBX+ service allows SMBs to focus on their core business while the MSO takes on the responsibility of proactively managing and resolving network issues before customers even know there's an issue.
Because the service allows multi-site businesses to share features such as four-digit dialing between five networked locations, customers won't incur any recurring long-distance voice charges. In addition, the service features a PC-integrated toolbar and softphone to extend access to remote employees.
The new managed IP-PBX service is part of Cox Business' own managed service drive that will initially be focused on providing voice and other business facing applications such as managed e-mail and security.
"We're looking at managed services as a key growth component for us in the commercial space in the low end of the marketplace," said Phil Meeks, Senior VP of Cox Business in an interview with FierceTelecom. "If you think about it, small companies don't have the IT staff or expertise, so if we can deliver managed services it can really simplify the technology proposition for our customers."
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