As EarthLink (Nasdaq: ELNK) turns more of its attention to serving large scale businesses the appointment of Roy Frederickson as vice president of national account support services will help the service provider better respond to that customer set's diverse needs.
Based in EarthLink's Atlanta office, Frederickson will oversee the national account business unit's service architectures, pre-sales support, and ongoing customer service initiatives.
Frederickson comes to EarthLink with plenty of experience managing large scale customer operations. He previously oversaw Cisco's (Nasdaq: CSCO) division that delivered management and technical support for complex convergent networks, cloud computing, and managed services solutions supporting U.S. and Canadian accounts that had both national and international operations.
In addition to his tenure at Cisco, Frederickson spent time in the competitive telecom world as vice president of product development with Cox Communications, vice president of operations and support systems with UrbanMedia, and vice president of sales support with LHS Communications.
Frederickson's ability to tackle large-scale customer support issues will come in handy for EarthLink, especially as it continues to scale the business service unit to serve medium and large enterprise customers via targeted acquisitions and internal product development.
For more:
- see the release
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