FairPoint Communications, whose CEO recently admitted that the independent telco had trouble with the network cutover for former Verizon Communications properties it had acquired in New England last year, said it will offer $10 credits to more than 20,000 customers who saw their e-mail service go down or were otherwise affected by the botched cutover.
FairPoint, which had not committed to offering the credits until now but has faced mounting criticism and pressure to do so, will issue the credits within 60 days. Customers who lost e-mail service for more than one week will get a one-month credit for their DSL service. FairPoint, which also has been troubled by debt payment issues, is looking to put the cutover crisis in its rearview mirror, though it may be a while before that happens, as state regulators in New England may still pursue action based on the hundreds of customer complaints they have received.
- Burlington Free Press has this report
FairPoint last week sought to delay a debt payment
FairPoint's cutover snafu went from bad to worse