FairPoint Communications' (Other OTC: FRCMQ.PK) poor customer track record in New England continues to linger as the telco will now have pay another more rebates to Maine consumers.
On Tuesday, the Maine Public Utilities Commission (PUC) rejected FairPoint's plea to cut down what it would have to pay for failing to meet customer service benchmarks between August 1, 2009 and July 30, 2010.
Beginning in December, FairPoint will have to pay $9.1 million bill credits to customers over the next 12 months.
This latest round of rebates comes after the Maine PUC last March required FairPoint to pay $8 million for poor service in 2009.
Obviously, this latest rebate requirement is another blow to the service provider, which has put in place a new leadership team as it tries to move out of Chapter 11 bankruptcy.
For more:
- seacoastonline.com has this article
Related articles:
Maine forces FairPoint to provide customer rebates
FairPoint: Maine PUC wants ILEC to lower rates
FairPoint, Maine CLEC caught in billing spat
FairPoint faces more troubles in Maine
FairPoint lays out its financial restructuring plan
Unions, FairPoint work to get company back on course