FairPoint's N.H. FTTP customers frustrated over snowstorm-related service outages

Many of FairPoint's (Nasdaq: FRP) New Hampshire-area FAST broadband subscribers still can't get online due to software issues at a CO (central office) in Nashua following a power outage from last week's unseasonable snowstorm.

FairPoint Twitter

FairPoint's Twitter account is staying active with customers waiting for service to be restored.

In addition to Nashua, customers in neighboring towns including Brookline, Hudson, Merrimack and Pelham are also still without service.

FAST is what FairPoint renamed the FiOS Fiber to the Premises (FTTP) service it acquired when it purchased Verizon's (NYSE: VZ) New England lines in 2008.

Jeff Nevins, a FairPoint spokesman, said on Monday night the service provider would be "resynching" a number of its Optical Line Terminals (OLTs) in the Nashua CO. He added that making this software change would resolve any customer issues in Nashua with the exception of those customers that were affected by downed lines.  

Nevins told FierceTelecom that as of this morning they "have made significant progress restoring service to the customers in the Nashua area" and that he will have more information later today.

Up to this point, customers in New Hampshire affected by the outage have been frustrated with being able to get answers as to when the issues would be resolved.

"I've called and get automated message saying there are outages in all these towns. Twice I held on to speak to real person," Derek Widtfeldt, a Nashua resident, told the Nashua Telegraph. "All they could tell me is 'it's out'. I said: 'Well, I knew that!' "

For more:
- The Nashua Telegraph has this article
- here's FierceIPTV's take

Related articles:
Verizon sued over FairPoint's bankruptcy by litigation trust
FairPoint's Q3 revenue stays flat, sees gains in broadband, wireless backhaul
FairPoint settles with Vermont regulators over service quality issues
FairPoint sues Level 3 for $6.2M in unpaid local network access charges

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