Telcos have been gaining video customers lately, with an increasing number of them coming at the expense of cable TV companies. Meanwhile, the cable guys have been effective in stealing voice customers from telcos. Heading into the second half of this year, you can likely expect both sectors to toughen up on their efforts to retain what they have been losing.
However, a ruling that occurred late Friday at the Federal Communications Commission may ensure that telcos have a more difficult retention challenge ahead of them than do the cable TV firms. The FCC ruled that Verizon Communications, which had been accused by cable TV companies of unfair competitive practices, is not allowed to use information about its customers who were in the process of switching to cable voice in order to woo them back to Verizon before they make the switch. Comcast, Time Warner Cable and Brighthouse Networks said Verizon had been doing just that.
This morning, some of the media play on the ruling is focusing on the FCC's apparent 4-1 vote on the matter, with FCC Chairman Kevin Martin as the only dissenter. Those stories portray the vote, which may be seen as an obvious knock against Martin's agency influence, as a potentially dramatic reversal of what seemed like an earlier FCC position to favor Verizon in the matter.
In any case, the regulatory shift leaves telcos in a tough spot because such information privacy rules have not traditionally been applied to the cable TV video business. For now, there appears to be a double-standard at work that favors the cable TV players. Regulators should not just bend to the whim of powerful telcos--they have already done that far too often--but neither can they responsibly allow one set of competitive marketing standards to be applied to one side of the telecom industry and not the other. Telcos like Verizon may have just been getting used to the Wild West mode of competitive behavior that has characterized the cable TV industry for years. Now, they need to watch their backs while having their ammunition rationed. --Dan
- read this report at The Wall Street Journal