First Communications puts Telcordia into its back office

First Communications, an Akron, Ohio-based competitive service provider, is leveraging Telcordia's Next-Gen OSS to address customer growth in both its business and wholesale service business divisions.

Joe Morris, First Communications

Morris: "A key component to our strategic growth is having a '360-degree view' into all of our networks and services"

Based on Granite Inventory Version 8, First Communications will use Telcordia's OSS solution for Enterprise & Wholesale solution to improve inventory management, service fulfillment and resolving customer issues. The service provider said it will be able to achieve those goals by consolidating business unit-specific network operations inventory management systems into a single, enterprise-wide inventory management system.

"A key component to our strategic growth is having a '360-degree view' into all of our networks and services to deliver the highest standard of customer service," said Joe Morris, president, First Communications LLC.

Morris' thought about customer care reflects the ongoing challenge to service providers like First, which has to serve not only demanding enterprises via its Business Services Group (BSG), but also wholesale customers through its Fiber Services Group (FSG).

Having a more organized view into elements, including capacity management, end-to-end circuit design and resources affected by network changes or interruptions in both wholesale and enterprise services, will come in handy as First competes not only against other regional CLECs, but also hungry cable operators.  

For more:
- see the release

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