Following this year's 10 biggest cable customer service nightmares

Cable customer serviceCable operators may be stepping up their customer service efforts, but like anything in the cable or telecom industry, there are always gaffes that will emerge, like a report this week where a Comcast (Nasdaq: CMCSA) customer reported that her set-top box exploded after a power surge. FierceCable takes a look at the top 10 cable customer nightmares in 2012. Read more

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