Frontier Communications (Nasdaq: FTR) and TRG Customer Solutions, an outsourced contact center solutions provider, established a partnership to extend the telco's computer security and backup services to TRG customers.
Under the terms of the agreement, TRG will offer three of Frontier's Secure products: computer security; cloud-based unlimited backup and sharing; and proactive identity protection.
These products are available to both Frontier and non-Frontier customers in all 50 states.
A key target of the TRG pact is businesses that are looking for an alternative source for network security and backup and want to forgo having to deploy their own systems on their premises.
The two companies claim that, by handing off these functions to Frontier and TRG, businesses can "experience revenue growth, improved operational effectiveness, increased customer satisfaction and reduced costs."
This partnership also provides benefits to both Frontier and TRG.
For Frontier, the expanded TRG partnership means they have another broad channel to sell their security and backup solutions. Since Frontier is a traditional landline provider that's been seeing inevitable declines in its traditional PSTN landline businesses, this is another example of how it is working to diversify its reach.
TRG can add these products to its own portfolio and leverage its well-established customer relationships and brand recognition to sell these services. While existing TRG customers could go to Frontier or another online backup and security provider, it's likely they would prefer to work with a partner they use for other technical support functions.
- see the release
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