Frontier Communications (Nasdaq: FTR) launched a cloud-based VoIP service called AnyWare that is targeted at enterprise customers. The service, which is powered by Mitel, offers a variety of call management capabilities and is available nationwide.
Frontier is the latest telco to offer cloud-based VoIP, which is heralded by many for its ability to reduce upfront costs for small and medium businesses because the technology doesn't require companies to purchase an on-premises PBX system. In addition, it is scalable so clients can grow the service as their businesses expand.
In the fourth quarter, Frontier reported having some success with small business service bundles despite experiencing sequential declines in its enterprise business. The company improved the rate of decline in business customers by 27 percent, losing about 3,900 customers vs. 5,300 customers in the same period a year ago. Average monthly business revenue per customer was $662.15, up 1 percent sequentially from the third quarter of 2013.
According to Infonetics Research's annual North America Business VoIP Service Leadership Scorecard released in May 2013, Comcast and Verizon dominate the North American VoIP services market. The research firm noted that IP connectivity is becoming a commodity market and there are a wide range of service providers that offer VoIP services, including traditional telcos, cable MSOs, VARs/agents, PBX/UC vendors and pure play hosted providers.
- see this press release
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Infonetics: Comcast and Verizon dominate North America VoIP services market