Frontier Communications (Nasdaq: FTR) and the Communications Workers of America (CWA) union that represents about 200 of the carrier's employees in Pennsylvania have ratified two labor contracts.
The contracts, which will expire in November 2016, were ratified on Aug. 8 and Aug. 19, respectively.
As seen in other union negotiations between telcos and union workers, the CWA and Frontier addressed three key issues: the competitive nature of the telecom business, economic challenges, and hiring and retaining the best employees with competitive wages and benefits.
Pennsylvania CWA Locals 13570, 13571, 13572 and 13573 represent technicians who serve customers throughout Eastern Pennsylvania and employees in the company's greater Wilkes-Barre work-at-home call center team who serve Frontier customers nationwide.
CWA and Frontier said that the new contracts "will help Frontier remain competitive and enhance customer service while continuing to provide solid wages and benefits to its Pennsylvania union employees."
In addition to Pennsylvania, Frontier and the CWA began the process of negotiating a contract in July that would affect about 1,600 employees in West Virginia.
Frontier is one of many wireline telcos that have either ratified or are in the process of hammering out agreements with their union-represented employees.
Other telcos such as CenturyLink (NYSE: CTL) have made progress in negotiating new contracts with the CWA. CenturyLink and the CWA District 7 reached a tentative five-year labor agreement covering about 11,000 legacy Qwest employees in late July.
- see the release
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