Frontier Communications has responded to an inquiry into its service repair performance in Florida, telling state leaders that it is making progress in solving issues that are still vexing some consumers.
The service provider said it met with Florida's Attorney General Pam Bondi yesterday to discuss the issues with service and the network.
Earlier this week, Bondi and Agriculture Commissioner Adam Putnam sent separate letters to Frontier's CEO Dan McCarthy asking him to address customer issues in the state.
Frontier said in a statement that it respects the concerns cited by Bondi and Putnam and that it has reached out to see how can help customers that have been affected following the takeover of the Verizon assets in April.
"We know how important communications services are to the daily lives of our customers and we apologize to all our Tampa Bay area customers who have experienced service disruptions," Frontier said in a statement. "Less than a percent of our customers experienced a service disruption as a result of the conversion and while service has been restored for the majority of these customers, we are working to resolve any remaining service-related issue."
To keep up with problems, Frontier has deployed 1,200 field technicians, who are former Verizon employees that have an intimate knowledge of the facilities. Frontier said that it is "completing more jobs at a higher rate, filling over 2,000-2,200 jobs completed daily."
Frontier's service problems aren't relegated to just Florida. Media reports continue to chronicle issues in California and Texas.
California state lawmakers, who are calling for a speedy resolution to a month of ongoing network issues, will hold hearings this month to learn more about the impact of the outages on consumers.
Assemblyman Mike Gatto (D - Los Angeles), California's Utilities and Commerce Committee chairman committee, scheduled a hearing for May 18 that will be live-streamed at 1:30 p.m. PT. Frontier and the California Public Utilities Commission (CPUC) will attend.
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