As Frontier moves forward with its acquisition of Verizon's (NYSE: VZ) wireline properties in California, Florida and Texas, the service provider is getting its back office infrastructure in order by implementing Ericsson's (NASDAQ: ERIC) next-gen Agility Suite OSS architecture.
Implementing this architecture will afford Frontier a number of internal operation benefits that it can extend to its newly acquired customer base.
For one, Frontier will be able to improve their customer experience and operational efficiencies with Ericsson's software suite. A number of Ericsson's OSS/BSS Agility Suite components will be integrated with existing solutions, providing catalog-driven service fulfillment and automation.
Specifically, Frontier will deploy Ericsson Order Care and Ericsson Catalog Manager solutions, part of the Ericsson OSS/BSS Agility Suite, to upgrade components of its back office support systems in Texas, Florida, and California.
Having its back office in order prior to closing this deal has been a key priority for Frontier. Similar to the deals it made to acquire Verizon's rural lines in 14 states in 2009 and later AT&T's (NYSE: T) Connecticut assets, Frontier plans to do a flash cutover from Verizon's systems to its own after the deal closes early next year.
These back office elements will enable Frontier to also be able to properly provision and bill customers for its existing DSL and growing FiOS FTTH service sets.
On the FiOS side, the service plans to expand the FiOS footprint in California, Florida, and Texas with minimal investments. Part of that will include being on a common back office system continuing the same marketing plans for FiOS in order to make the transition seamless for existing customers.
- see the release
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