Frontier Communications' issues in the three wireline markets it entered through its purchase of Verizon's (NYSE: VZ) wireline assets in Texas, California and Florida are well documented, but its 46,000 customers in San Antonio aren't seeing much of an effect. That bright spot is one the telco is anxious to highlight in its latest update.
"Frontier understands that disruptions in service can be very frustrating for our Texas customers and we are pleased to report that San Antonio was not impacted during the transition," said Rachel McGallian, vice president of marketing for Frontier's south region in a statement.
Only a day after Frontier closed its $10.5 billion acquisition of Verizon's wireline assets in the three states, reports about outages from local media outlets jumped.
Plano, Texas reported that its city's website went down, while residential and business customers in Dallas-Fort Worth cited issues with broadband and basic voice service.
In response to the spike in issues within Texas, Frontier devised a three-part plan that includes training 450 former Verizon technicians on Frontier's technology, launching U.S.-based call centers that have call answer times of 30 seconds to two minutes, and sending a so-called "SWAT Team" to areas that have significant issues.
Frontier is still trying to understand what caused widespread outages that impacted about 500 business owners and an undisclosed number of residential customers in Texas.
The service provider has taken similar steps in Florida to remedy issues that consumer and business customers have seen since the transition was completed in April. However, in California Frontier will have to address concerns raised by the state's Utilities and Commerce Committee, which is holding a hearing on May 18.
- see this San Antonio Business Journal article
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