Frontier redirects attention to Verizon cutover's bright spot, San Antonio

Frontier Communications' issues in the three wireline markets it entered through its purchase of Verizon's (NYSE: VZ) wireline assets in Texas, California and Florida are well documented, but its 46,000 customers in San Antonio aren't seeing much of an effect. That bright spot is one the telco is anxious to highlight in its latest update.

"Frontier understands that disruptions in service can be very frustrating for our Texas customers and we are pleased to report that San Antonio was not impacted during the transition," said Rachel McGallian, vice president of marketing for Frontier's south region in a statement.

Only a day after Frontier closed its $10.5 billion acquisition of Verizon's wireline assets in the three states, reports about outages from local media outlets jumped.

Plano, Texas reported that its city's website went down, while residential and business customers in Dallas-Fort Worth cited issues with broadband and basic voice service.

In response to the spike in issues within Texas, Frontier devised a three-part plan that includes training 450 former Verizon technicians on Frontier's technology, launching U.S.-based call centers that have call answer times of 30 seconds to two minutes, and sending a so-called "SWAT Team" to areas that have significant issues.

Frontier is still trying to understand what caused widespread outages that impacted about 500 business owners and an undisclosed number of residential customers in Texas.

The service provider has taken similar steps in Florida to remedy issues that consumer and business customers have seen since the transition was completed in April. However, in California Frontier will have to address concerns raised by the state's Utilities and Commerce Committee, which is holding a hearing on May 18

For more:
- see this San Antonio Business Journal article

Related articles:
Frontier issues mea culpa to Dallas-Fort Worth customers, outlines improvement plan
Frontier lays out action plan to alleviate Florida customer pains
Frontier defends Florida performance to AG, says it is resolving remaining issues
Florida attorney general confronts Frontier over service issues
Frontier's McCarthy: Verizon asset integration could have impact on Q2 subscriber adds

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceTelecom!

The Telecom industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceTelecom as their must-read source for the latest news, analysis and data on the intersection of telecom and media. Sign up today to get telecom news and updates delivered to your inbox and read on the go.

Suggested Articles

Alkira announced that it's expanding the functionality of its Cloud Services Exchange (CSX) to provide a full, global network backbone on demand.

In the face of Covid-19, global tariffs and trade restrictions, AT&T's supply chain has weathered the storm over the past several years.

Hewlett Packard Enterprise is the latest high-profile tech company to exit the Silicon Valley area for greener pastures elsewhere.