Frontier (Nasdaq: FTR) reported it has restored phone services across its Northeast Michigan market after a contractor working for fellow ILEC CenturyLink (NYSE: CTL) severed one of its fiber lines.
Frontier spokeswoman Brigid Smith confirmed that Creek Enterprises, a CenturyLink contractor, cut a Frontier fiber line, but they were "not notified of the cut or the location by the contractor."
She added they did eventually locate it at 4:50 ET and that all services were restored by 11:30 ET.
The Alpena News reported that as a result of the fiber cut, 911 dispatches in Alpena County yesterday were operating with only one station and were handling calls for nearby communities in the north and south.
Alpena County 911 Director Mark Gurisko said in the same article that "Public safety is not being affected" and that anyone who dialed 911 would be still be able to access emergency services.
It appears that fiber cuts have also been a continual problem in Michigan's Presque Isle County, which reported calls into its dispatch system "seem to be intermittent."
Renee Szymanski, Presque Isle County E-911 coordinator, told The Alpena News, "Unfortunately in the past year, there have been several fiber optic cuts which have impacted our 911 service."
- The Alpena News has this article
Frontier's Wilderotter: We need to earn the right to do any more M&A
Frontier broadband subscribers climb to 1.8M as business customer churn slows
Frontier lures Time Warner Cable subscribers angry over new modem fees
Frontier fighting copper thieves in Washington