Frontier Communications (Nasdaq: FTR) on Monday selected ETI Software Solutions as its Triad OSS/BSS platform to manage its FiOS Fiber to the Home (FTTH) networks in Oregon, Washington, South Carolina and Fort Wayne, Ind.
With the integration of the former Verizon lines complete, the service provider said it needed to convert the FiOS customers it gained in that acquisition onto its own Back Office Support/Operational Support Systems (BSS/OSS) systems.
The Triad now provides management of Frontier's key FTTH and video platforms: Motorola (AXS Vision), Alcatel-Lucent (NYSE: ALU) (GPON) and Motorola (DAC) and SeaChange (VOD) RF-based systems. An additional set of interfaces was created to support the Tellabs BPON FTTH platform and Juniper's (NYSE: JNPR) service router interface.
Jesse J. Ross, manager of Information Technology for Frontier Communications, said that by using the Triad system the service provider would be able to "simplify employee procedures, streamline processes and improve customer satisfaction."
To help ensure that it accurately bills its customers, ETI also implemented audit capabilities to both Alcatel and Motorola FTTH networks to identify mismatches between the billing data and the current provision state of the Optical Network Terminals (ONTs).
"This streamlines our internal processes, makes us more efficient, closes revenue leaks and ensures our customer statements are accurate and services uninterrupted," said Ross.
Managing FiOS has been a bit of a tough service call for the independent ILEC.
While it has continued to drive higher bandwidth speeds over its existing copper networks, it has been losing FiOS video and data subscribers every quarter following plans to dramatically increase the FiOS installation costs and monthly rates. In Q2 2012, Frontier reported that despite adding 13,300 satellite-TV customers via its relationship with Dish Network (NYSE: DISH), it lost 7,000 FiOS video customers.
- see the release
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