Frontier Communications (Nasdaq: FTR) is expanding its tech support services by offering a $15 per month, 24x7 service to address issues that consumers and businesses face, such as problems with their Wi-Fi routers or computer viruses.
With its Premium Tech Support, Frontier says that it will have a set of experts available that reside in the U.S. who will provide "a level of coverage not available with standard technical support."
What's interesting about the service is that it will be available nationwide to any residential or small- to medium-sized business customer that has computing and networking devices, regardless if they're a Frontier customer or not.
The telco, of course, is not alone in its desire to deliver these kinds of support services.
AT&T (NYSE: T) offers a similar service called ConnecTech. For $15 a month, the service lets subscribers talk to the company's experts to solve technical isues with computer performance, viruses and malware, connections and home wireless networking.
As reported by FierceCable, Time Warner Cable (NYSE: TWC) offers subscribers similar support under its SignatureHome service. However, the cable MSO only offers the service to customers who order its $200 monthly bundle, which includes a wideband Internet connection, a multi-room DVR and premium channels.
- see the release
- and here's FierceCable's take
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