Frontier serves up live tech support for $15, to anybody

Frontier Communications (Nasdaq: FTR) is expanding its tech support services by offering a $15 per month, 24x7 service to address issues that consumers and businesses face, such as problems with their Wi-Fi routers or computer viruses.   

With its Premium Tech Support, Frontier says that it will have a set of experts available that reside in the U.S. who will provide "a level of coverage not available with standard technical support."

What's interesting about the service is that it will be available nationwide to any residential or small- to medium-sized business customer that has computing and networking devices, regardless if they're a Frontier customer or not.

The telco, of course, is not alone in its desire to deliver these kinds of support services.

AT&T (NYSE: T) offers a similar service called ConnecTech. For $15 a month, the service lets subscribers talk to the company's experts to solve technical isues with computer performance, viruses and malware, connections and home wireless networking.

As reported by FierceCable, Time Warner Cable (NYSE: TWC) offers subscribers similar support under its SignatureHome service. However, the cable MSO only offers the service to customers who order its $200 monthly bundle, which includes a wideband Internet connection, a multi-room DVR and premium channels.

For more:
- see the release
- and here's FierceCable's take

Related articles:
Frontier's West Va. broadband proposal gets state senate backing
CenturyLink, Frontier, Windstream ask FCC for more CAF-I broadband funding

Suggested Articles

Equinix has achieved Google Cloud Premier Partner status, which enables both companies' customers to more easily connect their data in Google Cloud.

In order to better help its customer deal with Covid-19 related issues, BT altered the course of its Global Research and Innovation Programme.

CenturyLink CEO and President Jeff Storey said on the company's Q2 earnings call that he doesn't think things will return to pre-COVID 19 days.