Frontier (NYSE: FTR) has dug itself out of its service issue hole in West Virginia by ending its long-term difficulty status and mandatory overtime requirements for technicians and related customer support teams.
In July, Frontier implemented it emergency status when it was faced with a backlog of over 3,000 orders and trouble reports that came from its acquisition of Verizon's (NYSE: VZ) line in the state.
At the time, a major issue for Frontier was a heavy load of trouble tickets related to its wholesale carrier customers such as FiberNet, which questioned if the incumbent provider's acquisition of Verizon's lines should have even been permitted to go through.
Being one of its largest service states, Frontier is making various investments in its West Virginia market. To keep up with ongoing issues, Frontier said it plans to hire 289 new employees just in West Virginia by the end of the year. This workforce increase is coupled with Frontier's $300 million commitment to expand broadband availability to 85 percent of customers in the state and improving PSTN service.
- see the release here
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