IBM Cloud suffers widespread outage on Tuesday, but services are now up and running

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IBM Cloud suffers a global outage for about two hours Tuesday night, but services are now back to normal. (IBM)

IBM Cloud suffered a widespread outage Tuesday, which temporarily led to websites that it hosts going dark, as well as its own cloud status page.

IBM Cloud hosts its own cloud status page, which, of course, was also down during the outage. Sites such as Mediagazer and Techmeme were also dark during the outage.

IBM didn't respond to an email Tuesday night in regards to the outage, but did say on its Twitter account that the issue had been resolved. While IBM was tight-lipped about the outage, network-monitoring company ThousandEyes was able to provide some insight.

In an email to FierceTelecom Tuesday night, ThousandEyes said IBM Cloud suffered a global network-wide outage starting at 5:50 p.m. EDT.

"The outage lasted around two hours, during which time massive packet loss was observed across infrastructure operated by Softlayer Technologies, which was acquired by IBM in 2013," according to ThousandEyes. "By 8:10 p.m. EDT, network service appeared to be largely restored, with services reachable as usual.

"The massive, global nature of this network outage suggests a routing or other control-plane issue—as opposed to a router failure or fiber cut, which would have contained the outage to a smaller blast radius."

The outage was a bit of a black eye for Big Blue. IBM CEO Arvind Krishna previously led the company's cloud computing business, before took over as CEO on April 6 after Ginni Rometty announced in January that she was stepping down as CEO after four decades with the company. As CEO, Krishna has said he is focused on expanding IBM's cloud services as it looks to close ground on Amazon Web Services and Microsoft Azure.

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