Lumen goes global with Cisco's cloud-based collaboration service

Lumen expands its Cisco Hosted Collaboration Solution (HCS) to Europe, the Middle East and Asia-Pacific regions. (Pixabay)

Lumen has expanded the reach of its Cisco Hosted Collaboration Service (HCS) platform to new regions across the globe. After first launching in North America six years ago, HCS is now available in the following Lumen regions; Europe, the Middle East and Asia-Pacific.

The cloud-based unified collaboration service enables customers to have dedicated use of Cisco Unified Communications Manager (Call Manager) and Collaboration Services for IP-based voice, video and messaging services.

Using HCS, Lumen customers can tap into cloud-based video calling and conference capabilities as well as VoIP services. They can also re-direct incoming calls to designated phones and move calls between desktop locations and mobile phones.


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HCS also enables corporate calling features, such as conference directories and directories, from customers' mobile devices. Lastly, HCS has a cloud-based contact center for call routing and next-generation agent and supervisor desktops.

"It's no longer a luxury to support collaboration needs for employees trying to work in a new world – it is essential to the new work experience," said Craig Richter, senior director of product development at Lumen, in a statement. "Cisco HCS brings industry-leading capabilities to the Lumen portfolio, so now we can bring great customer experiences and quality end-to-end service to a global customer base more in need of it than ever."

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