Masergy debuts new cloud-based voice service suite

Masergy Communications on Wednesday debuted a new service that it says will help large businesses migrate from legacy premise-based PBX voice systems to a cloud-based unified communications (UC) service.

Given the financial investment that many large businesses have in their PBX systems, the new Global Cloud Communications service allows an enterprise to add new advanced voice technology such as SIP into their own unique business processes.

A key focus of the service is flexibility and understanding the unique needs of each customer. Instead of making an enterprise just conduct a wholesale change-out of their PBX system, Masergy allows customers to implement either a SIP Trunking-based voice and data system or move directly into a fully-hosted UC environment.  

After analyzing a business customer's needs, Masergy said it will leverage elements of its "new Intelligent SIP Trunking and Hosted Unified Communications products to form a unique deployment plan for each client." From there, Masergy's provisioning team will implement that customer's custom on its global platform.

"Masergy's Global Cloud Communications service provides businesses with a hybrid solution that is unique for each company," said John Dumbleton, Masergy's senior vice president of business development. "This approach leverages both SIP trunking and hosted unified communications, creating an easy, custom-built path for the enterprise to transition from legacy PBX technology to a fully hosted, cloud-based UC network."

Traditionally known as a data-centric service provider, Masergy immediately added a managed voice service capabilities to its cloud portfolio when it purchased Broadcore Communications in July, which is the basis for the new service set.

Now that it has integrated Broadcore into its global MPLS network, Masergy will offer a host of UC services, including: consultation, Hosted UC, and SIP Trunking.

For more:
- see the release

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