Masergy updates its SD-WAN portal to include UCaas analytics

Masergy took the wraps off its new web portal that includes better visibility into customers' application performances. (Pixabay)

Masergy has updated its Intelligent Service Control (ISC) web portal to give its customers a unified view of their SD-WAN applications.

Web portals have become table stakes for SD-WAN vendors and telco SD-WAN services as their customers clamor for more control and visibility of their application performances.

RELATED: Windstream Enterprise bows new, all-encompassing web portal


Like this story? Subscribe to FierceTelecom!

The Telecom industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceTelecom as their must-read source for the latest news, analysis and data on the intersection of telecom and media. Sign up today to get telecom news and updates delivered to your inbox and read on the go.

Earlier this year, Windstream Enterprises announced a new web portal called WE Connect, which was designed to provide a better user experience across Windstream Enterprise's SD-WAN, Cloud Security, and OfficeSuite unified communications services and an applications with a "single pane of glass" view.

Masergy lays claim to having the only web portal that offers a single unified view for global network services, SD-WAN edge devices, unified communications-as-a-service (uCaaS) applications, and security solutions.

“All my research shows that customer portals and cloud management features are some of the key draws of SD-WAN technology. End users really want control of their own networks — making this Masergy offering right on target," said Scott Raynovich, the founder and chief analyst of Futuriom, in an email to FierceTelecom.

The ISC web portal also comes with new views for top applications, security threats, and UCaaS analytics that help IT leaders and network architects gain key insights, according to information provided to FierceTelecom via an email.

The upgrade also includes self-service features such as ticketing, alarming, SD-WAN configuration, device reports, change history, and escalations.

"Masergy’s customer portal is the only portal to offer real-time bandwidth controls with the ability to modify port bandwidth globally across both public and private connections," Masergy Chief Digital Officer Terry Traina said in the email to FierceTelecom. "The portal revamp was driven by Masergy’s customer feedback, which is an essential part of our product roadmap planning process.

"The ability to view SD-WAN and UCaaS analytics in the same portal and gain actionable security insights were the most requested features."

After conducting a beta trial of the new web portal in July with its customers, the new portal is live as of Thursday. Masergy also conducted additional customer testing with a smaller user group across various roles. 

While Masergy's customers settle in with the new web portal, the previous version will be available in "classic" mode over the next 90 days.

RELATED: Masergy beefs up SD-WAN security with three new bundles

Late last month Masergy announced three new security-related bundles to its managed SD-WAN offering.

Suggested Articles

IBM has named internship and mentor program Outreachy as the winner of its second $50,000 Open Source Community Grant.

While carriers have kept up with the networking demands related to the COVID-19 pandemic, Vodafone is upgrading its network by 4 TBps of capacity.

According to revised research by International Data Corporation (IDC), worldwide IT spending is now expected to decline by 2.7%.