Masergy updates its SD-WAN portal to include UCaas analytics

networking
Masergy took the wraps off its new web portal that includes better visibility into customers' application performances. (Pixabay)

Masergy has updated its Intelligent Service Control (ISC) web portal to give its customers a unified view of their SD-WAN applications.

Web portals have become table stakes for SD-WAN vendors and telco SD-WAN services as their customers clamor for more control and visibility of their application performances.

RELATED: Windstream Enterprise bows new, all-encompassing web portal

Sponsored by Ribbon

Webinar: Identity Assurance – Restoring Your Customer’s Trust in the Phone

Learn about Ribbon Call TrustTM, an identity assurance solution that encompasses STIR/SHAKEN and on a per-call, real-time basis will: determine caller intent and identify bad actors from network and call data analytics; provide multi-dimensional reputation scoring using Machine Learning algorithms; and recommend optimal call validation treatment. And will do this for both IP and TDM phone calls. With Ribbon Call Trust™ you can defeat robocalls and fraud attacks, truly restoring your customer’s trust in the phone.

Earlier this year, Windstream Enterprises announced a new web portal called WE Connect, which was designed to provide a better user experience across Windstream Enterprise's SD-WAN, Cloud Security, and OfficeSuite unified communications services and an applications with a "single pane of glass" view.

Masergy lays claim to having the only web portal that offers a single unified view for global network services, SD-WAN edge devices, unified communications-as-a-service (uCaaS) applications, and security solutions.

“All my research shows that customer portals and cloud management features are some of the key draws of SD-WAN technology. End users really want control of their own networks — making this Masergy offering right on target," said Scott Raynovich, the founder and chief analyst of Futuriom, in an email to FierceTelecom.

The ISC web portal also comes with new views for top applications, security threats, and UCaaS analytics that help IT leaders and network architects gain key insights, according to information provided to FierceTelecom via an email.

The upgrade also includes self-service features such as ticketing, alarming, SD-WAN configuration, device reports, change history, and escalations.

"Masergy’s customer portal is the only portal to offer real-time bandwidth controls with the ability to modify port bandwidth globally across both public and private connections," Masergy Chief Digital Officer Terry Traina said in the email to FierceTelecom. "The portal revamp was driven by Masergy’s customer feedback, which is an essential part of our product roadmap planning process.

"The ability to view SD-WAN and UCaaS analytics in the same portal and gain actionable security insights were the most requested features."

After conducting a beta trial of the new web portal in July with its customers, the new portal is live as of Thursday. Masergy also conducted additional customer testing with a smaller user group across various roles. 

While Masergy's customers settle in with the new web portal, the previous version will be available in "classic" mode over the next 90 days.

RELATED: Masergy beefs up SD-WAN security with three new bundles

Late last month Masergy announced three new security-related bundles to its managed SD-WAN offering.

Suggested Articles

Vodafone Business announced this week that it has launched a new resource hub to help businesses bounce back from the impact of the COVID-19 pandemic.

CenturyLink's Shaun Andrews has a contrarian view in regards to how much the pandemic fueled digital transformations.

Data center provider Stream Data Centers is leaning on Cox Business' fiber network for its new data center campus in Goodyear, Arizona.