About a week after Vermont regulators threatened to remove FairPoint Communications executives if the company's service performance and treatment of customers didn't improve, regulators in neighboring New Hampshire late last week adopted their own stringent requirements for FairPoint to meet.
The New Hampshire Public Utilities Commission is calling for FairPoint to deliver a monthly update on its financial stability and also is requiring the company to create spreadsheets detailing service response times, billing glitches, calling volumes, number of failed calls and other information.
FairPoint has offered stabilization plans to regulators in Vermont, New Hampshire and Maine, the states whose residents became FairPoint customers through the telco's acquisition of former Verizon Communications properties last year, and who in turn were harshly affected by the the company's system cutover earlier this year. Despite the pledges for improvement, regulators in all three states appear keen to make sure they set they own goals and expectations for FairPoint to meet.
- The Nashua Telegraph has this story
Vermont wants FairPoint to improve by June 1 or else
FairPoint filed its own June improvement goals with Maine regulators